New York company, SinglePlatform, has partnered with Google in what we consider to be a financial scam to extract millions of marketing dollars from unsuspecting restaurant businesses across America. They promise to help businesses “get discovered by more hungry people with SinglePlatform.” SinglePlatform and Google sabotaged the fine reputation of Sakura Sushi, LLC. Beware!
SinglePlatform, without permission, without seeking the consent of Sakura Sushi, LLC, and without notifying Sakura Sushi, LLC, added product information to the large and growing SinglePlatform database and furthered this product information online through numerous publishers. Their action was fraudulent, as the product information was incorrect and the action was taken without permission or knowledge by Sakura Sushi, LLC. For over two years now, Sakura Sushi, LLC, has been peppered with frustrated customers.
Customers have been [rightfully] angry that product information about Sakura Sushi, LLC was incorrect. SinglePlatform has caused conflicts over product pricing. SinglePlatform has caused confusion over product offerings. The fraudulent actions of SinglePlatform has diminished the good name and brand of Sakura Sushi, LLC. And, today, the fraudulent product information about Sakura Sushi, LLC that was posted by SinglePlatform remains online. Representatives of Sakura Sushi, LLC have been forced to invest thousands of dollars of research and investigative time – yet still cannot get the fraudulent information removed.
This image below is a screen capture from October 10, 2016. The source is SinglePlatform. They passed the information to Google and Sakura Sushi, LLC cannot get this removed. For over two years … we have been unable to get this removed. Sakura Sushi, LLC never posted product information online. This information is inaccurate; the action of SinglePlatform is fraudulent; their team has treated Sakura Sushi, LLC with disrespect.
We are uncertain why SinglePlatform engaged in this fraudulent action. Yet after hours of investigation and consultation with SinglePlatform managers, it appears they need to expand their perceived scope of services. SinglePlatform charges over $1,200 per year to add product information to their servers and populate this throughout the Internet. It appears they needed a “critical mass” of clients to become viable. Thus, they simply seek out restaurants and add product information to their system. And, as we witnessed, they do not ask permission or verify the accuracy of the information.
In my conversations with Michael Lucero, Chris McKay and Josh Glantz of SinglePlatform, they informed me their company had over 40,000 clients. At $1,200 per year, this would make SinglePlatform a $40 million per year corporation. I have interviewed and researched many companies over the years. SinglePlatform is not a $40 million per year operation. Their team is inexperienced. The work we observed was unprofessional, sloppy, reckless and negligent. We assume SinglePlatform is not charging everyone $1,200 per year – just those stupid enough to pay their high costs.
Our first contact with SinglePlatform occurred on September 12, 2016. After weeks of research and investigation, Sakura Sushi, LLC determined SinglePlatform was the source of the market confusion. I first spoke with Corey Densing. He identified himself [misleadingly] as the Director of Inbound Sales. SinglePlatform reps told us later this is not his title. Densing refused to remove the inaccurate information unless Sakura Sushi, LLC created an account and began paying $99/month.
This demand was outrageous. I asked to speak with him supervisor. Densing told me his supervisor did not have a phone. I told Densing that was a lie. I said, “Everyone has a phone today. Please let me speak with him.” Densing told me he would not permit this. He refused my multiple requests to speak with someone more senior. When I said I would wait to be transferred, Densing said nothing and perpetuated “dead air” for some seven minutes. He simply wasted my time and hoped for me to hang up. Finally, I broke the silence and demanded to speak to someone else. Densing refused this request and required me to submit my concerns through their general public email account. How infuriating!!! I sent about 20 emails through their online system.
SinglePlatform and Google Collaboration
As we know, Google is a monster money-generating system. SinglePlatform and Google have formed a partnership to extract revenue from companies listed by Google in their massive search engine database. The screen capture below shows how Google lists Sakura Sushi, LLC:
As we also know today, Google takes pictures of your home and businesses across America. They add detailed information about companies. This encourages computer users to “search” their database for business and product information. For people who land on Sakura Sushi, LLC or other restaurants, they find a MENU option in the listing. [see RED circle above] Clicking on the MENU option opens the product information. In this case, the inaccurate information was fraudulently posted by SinglePlatform and picked up by Google. Although Sakura Sushi, LLC has taken ownership of their Google listing, they cannot change the MENU information. This is controlled by SinglePlatform and Google. To make modifications to THEIR OWN product information, Sakura Sushi, LLC must pay money to SinglePlatform and Google! This seems to be a form of extortion.
In addition, for restaurants who do not wish to purchase the SinglePlatform/Google services or who cannot afford the $1,200 annual package [$30,000 over 25 years], they are “downgraded” to a broken page. See the screen capture below:
Any web developer will warn you about the damage from a broken link. Broken links lead visitors to abandon their search. Google and SinglePlatform encourage visitors to click the MENU option when they come to the page. Yet clicking on the MENU option leads to a dead end. A professional developer would REMOVE the option unless there is product information available to the visitor. A professional would not draw in a visitor simply to show a dead end. This inefficiency and lack of professional design punishes businesses who do not join the SinglePlatform/Google team. This is a system designed solely to funnel money to SinglePlatform and Google. Kind of what we see in movies about New York City and the mafia. “Give us money or we break your knees and diminish your reputation.”
For many restaurants, paying an additional $1,200 per year in marketing services is a big deal. Yet for companies who do not have a website or who have not posted their menu online, this might make sense. A good website can range from $1,000 and more. Thus, should they consider SinglePlatform and Google.
Here’s the reality of SinglePlatform. Your company decides to try their services. You pay $99/month; you send text files or pictures of your product information, and SinglePlatform adds your information to their database. Part of their service is to submit your product information to dozens, if not hundreds, of publishers. They in turn send this information to thousands of smaller publishers. In a matter of months, your product information can be found on websites around the world. Cool, isn’t it?
Now, let’s say Year #2, you no longer want to participate with SinglePlatform and Google. You drop your subscription. You instead post your new and updated menu on a $1,000 website that your kid did for a high school project. Unfortunately, since you are no longer part of the SinglePlatform and Google clique, your new and updated menu does not populate around the world. While your website has the correct information, there are thousands of websites and portals around the world that now display your old and outdated information. It may take years and millions of dollars to correct this.
This is how SinglePlatform and Google trap you into remaining a paying client. And, at their current rates of $1,200 per year, you will be forced to pay some $30,000 or more over the next 25 years. We found our experience with SinglePlatform and Google to be a fraudulent exercise. We alert you to what we believe is Internet Robbery. You can create a fantastic website today for less than $5,000 – and you will have complete control over your product information.
Beware the Shiny Suits from New York City. They sabotaged Sakura Sushi, LLC. Don’t let them diminish your fine business and outstanding reputation.